Welcome to the Utility Billings Office
Regarding NEW RATES
January 12, 2017 -- There has been a bit of feedback since the first set of bills with the new water and sewer rates arrived in mailboxes this week. The majority of residential users should see little change or even overall reductions from the previous rates.
However, the Readiness-to-Serve charges that replaced the EPA Mandate fees look significantly different. For the typical residential user, the old bills had $10 and $15 charges for water and sewer “EPA Mandate” fees. The new bills have $15.61 and $40.32 “Readiness-to-Serve” fees. Here is the explanation:
The old bills included a fixed portion of the sewer bill equal to $22.01 within the sewer charge and a minimum charge of $18.25 for 330 cubic feet (whether used or not) in the water charge. The new bill includes ALL fixed components of the bill in the readiness-to-serve charges and only actual consumption in the water and sewer charges.
The old minimum, or fixed component of the bill, was $22.01 + $18.25 + $10 + $15 = $65.26
The new minimum is $15.61 + 40.32 = $55.93 … … almost $10 less, again, for a typical residential customer.
If you have any other questions, please call the Utility Billing Office at 419-782-1946.
The Utility Billings Office is responsible for the monthly billing and collection for water, sewer, and refuse. Meter Service operates under Utility Billing also.
View Your Bill (Bills printed after September 28, 2012)
Make a Payment:
In 1998, the Utility Billings Division and the Income Tax Division were combined to offer customers better "one-stop" service. There are three (3) Data Entry Operators and one (1) Computer Operator along with four (4) Meter Service Representatives. Kent Seeman is the Utility and Income Director.
Unusually high or low water or sewer bill:
For residential customers, both your water and your sewer bill is based on the water meter readings. If you believe your bill is lower than it should be, contact Utility Customer Service at (419) 782-1946. If you believe your bill is higher than it should be, check these areas, then contact Utility Customer Service.
Do you have a leaky valve on a toilet? Most high consumption problems are caused by leaks in the toilet. To test for a leak, simply place food coloring in the upper tank of your toilet. Wait about five minutes and see if the color shows up in the bowl. If it does, you have a leaking valve that should be replaced.
Do you have faucets that drip? Even a slow drip can waste water and money and should be repaired.
Flow restrictors can be installed in the shower heads to reduce water consumption.