Welcome to the Utility Billings Office

The Utility Billings Office is responsible for the monthly billing and collection for water, sewer, and refuse. Meter Service operates under Utility Billing also.

Duties

  1. Read-ins & read-outs (placement and removal of water meters for utility customers when change of occupancy).
  2. Installation of new meter systems.
  3. Replacement of stuck, frozen water meters and meter leaks.
  4. Automated bank drafting weekly for utility payments.
  5. Water meters are read monthly by meter representatives and entered into the computer through an electronic hand-held systems.
  6. Annual in-house meter and remote box check.
  7. Water meter testing on stuck or defective systems.
  8. Placement of construction meters for new development, and hydrant meters for filling pools and fund-raising programs such as car wash for local schools.
  9. Termination of water service for nonpayment of utility bills.

In 1998, the Utility Billings Division and the Income Tax Division were combined to offer customers better "one-stop" service. There are three (3) Data Entry Operators and one (1) Computer Operator along with four (4) Meter Service Representatives. Kent Seeman is the Utility and Income Director.

Unusually high or low water or sewer bill:

For residential customers, both your water and your sewer bill is based on the water meter readings. If you believe your bill is lower than it should be, contact Utility Customer Service at 782-1946. If you believe your bill is higher than it should be, check these areas, then contact Utility Customer Service.

Do you have a leaky valve on a toilet? Most high consumption problems are caused by leaks in the toilet. To test for a leak, simply place food coloring in the upper tank of your toilet. Wait about five minutes and see if the color shows up in the bowl. If it does, you have a leaking valve that should be replaced.

Do you have faucets that drip? Even a slow drip can waste water and money and should be repaired.

Flow restrictors can be installed in the shower heads to reduce water consumption.

city focus

Any resident needing additional pick up over the 2 can or 4 bag limit may purchase tags from WERLOR and Defiance Chief Supermarkets. Only WERLOR tagged bags will be picked up over the limit. Recycling containers will be picked up the same day as trash service.

Please see our Trash Pickup Schedule